Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

At Perfect Speaking, we are committed to providing high-quality educational services. We understand that circumstances may change, and this Refund Policy outlines the terms and conditions under which refunds may be issued for our courses and services.

Important: Please read this policy carefully before purchasing any services. By completing a purchase, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. General Refund Principles

Our refund policy is designed to be fair to both our clients and our business. Refunds are evaluated on a case-by-case basis according to the specific circumstances and type of service purchased.

Key principles:

Refund eligibility depends on the timing of your cancellation request
Different services have different refund terms
All refund requests must be submitted in writing
Refunds are processed using the original payment method
Processing time for approved refunds is typically 7-14 business days

2. Course and Program Refunds

2.1 Multi-Week Programs (8-10 Week Courses)

Before Course Start Date:

More than 14 days before start: 100% refund minus £50 administrative fee
7-14 days before start: 75% refund
Less than 7 days before start: 50% refund
On or after start date: No refund available

After Course Has Begun:

Refunds are generally not available once a course has commenced
Exceptions may be considered for documented medical emergencies or other extraordinary circumstances
If approved, refunds will be prorated based on sessions attended

2.2 Short-Term Workshops and Intensives

For courses lasting less than 4 weeks:

More than 7 days before start: 100% refund minus £25 administrative fee
3-7 days before start: 50% refund
Less than 3 days before start: No refund available

2.3 One-Time Workshops

For single-session workshops or seminars:

More than 48 hours before event: Full refund minus £15 administrative fee
24-48 hours before event: 50% refund
Less than 24 hours before event: No refund available

3. Individual Coaching Sessions

3.1 Single Session Purchases

More than 48 hours before session: Full refund or free rescheduling
24-48 hours before session: 50% refund or rescheduling with £25 fee
Less than 24 hours before session: No refund; session considered used

3.2 Coaching Packages

For packages of multiple coaching sessions:

Unused sessions may be refunded before the first session is conducted (minus 10% administrative fee)
After the first session, refunds calculated on remaining unused sessions minus 20%
After 50% of sessions are completed, no refunds available
Package expiration dates are strict; unused expired sessions are not refundable

4. Corporate Training Services

Corporate training refund terms are negotiated individually and outlined in specific service agreements. General terms include:

Cancellations more than 30 days before delivery: 90% refund
Cancellations 15-30 days before delivery: 50% refund
Cancellations less than 15 days before delivery: No refund
Customized materials prepared specifically for your organization are non-refundable

5. Consultation and Assessment Services

Initial consultations and assessments:

Free consultations: May be canceled anytime without penalty
Paid assessments: Follow individual coaching session refund policy
Completed assessments and evaluations are non-refundable

6. Digital Products and Materials

For downloadable materials, recorded courses, and digital resources:

Refunds available within 14 days of purchase if materials have not been accessed or downloaded
Once materials are downloaded or accessed, no refunds available
Technical issues preventing access will be resolved or refunded

7. Special Circumstances

7.1 Medical or Emergency Situations

We understand that unexpected circumstances arise. In cases of documented medical emergencies or other extraordinary situations:

Contact us as soon as possible with supporting documentation
We will review requests on a case-by-case basis
Options may include refunds, credits toward future services, or extended access
Medical documentation from a licensed healthcare provider may be required

7.2 Service Cancellation by Perfect Speaking

If we cancel or significantly modify a course or service:

You will receive full refund of all fees paid
Alternative services may be offered at the same or reduced rate
We are not liable for any additional costs or expenses you may have incurred

7.3 Technical Issues

For online services experiencing technical problems:

We will make reasonable efforts to resolve issues promptly
If issues persist and significantly affect service delivery, prorated refunds may be offered
Issues with your personal equipment or internet connection are not grounds for refunds

8. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

Administrative and booking fees
Third-party materials or resources purchased on your behalf
Services rendered or sessions attended
Physical materials that have been shipped or received
Certification examination fees (governed by certifying body policies)
Services provided at promotional or discounted rates (unless otherwise specified)

9. Rescheduling Policy

In many cases, rescheduling may be a better option than cancellation:

9.1 Individual Sessions

First rescheduling: Free if requested 24+ hours in advance
Subsequent rescheduling: May incur £25 fee
Last-minute rescheduling (less than 24 hours): Session may be forfeited

9.2 Courses and Programs

One-time rescheduling to a future cohort may be available (subject to availability)
Rescheduling fee may apply depending on timing
Must be requested before course start date

10. Transfer Policy

10.1 Transferring to Another Person

In some cases, you may transfer your enrollment to another person:

Transfers must be requested at least 7 days before course start
Transfer fee of £50 applies
Substitute participant must meet course prerequisites
Individual coaching packages are generally non-transferable

10.2 Transferring Between Courses

Subject to availability and comparable pricing
Must be requested before original course start date
Price differences must be paid or will be credited
Administrative fee may apply

11. Credit and Voucher Terms

When refunds are issued as credits or vouchers:

Credits are valid for 12 months from issue date
Credits can be applied to any Perfect Speaking service
Credits cannot be exchanged for cash
Expired credits cannot be reactivated
Credits are non-transferable to other individuals

12. How to Request a Refund

Step 1: Submit Written Request

Send a refund request to us including:

Your full name and contact information
Service or course name and date
Booking or order reference number
Reason for refund request
Preferred refund method (original payment method used unless otherwise requested)

Step 2: Request Review

We will review your request within 3-5 business days and notify you of the decision.

Step 3: Refund Processing

If approved:

Refunds are processed within 7-14 business days
You will receive confirmation when the refund is issued
Bank processing times vary and may take additional days

13. Disputes and Appeals

If you disagree with a refund decision:

You may submit an appeal with additional supporting information
Appeals are reviewed by senior management
Final decisions are made within 10 business days
Management decisions are final

14. Payment Disputes and Chargebacks

We encourage you to contact us directly to resolve any payment concerns. If you initiate a chargeback or payment dispute:

Your access to services will be suspended pending resolution
We will provide documentation to your financial institution supporting our position
Unjustified chargebacks may result in permanent service denial
You may be responsible for chargeback fees and administrative costs

15. Satisfaction Guarantee

While we cannot guarantee specific results, we are committed to quality service. If you are unsatisfied with our services:

Contact us immediately to discuss your concerns
We will work with you to address issues and improve your experience
In cases of legitimate service failures, we may offer partial refunds or complimentary services

16. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

Be posted on this page with an updated "Last Updated" date
Apply to purchases made after the effective date of changes
Not affect services already purchased under previous policy terms

17. Contact Information

For refund requests or questions about this policy, please contact us:

Perfect Speaking
110 Jake Divide
Richardsborough GU7 9SD
United Kingdom

Phone: +446919199127
Registration Number: 10069613

We aim to respond to all refund inquiries within 3-5 business days.

18. Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. If you are a consumer in the European Union or United Kingdom, you may have additional cancellation rights under the Consumer Contracts Regulations or similar legislation.

Note: For services characterized as educational coaching or training, certain exemptions from standard consumer cancellation rights may apply. Contact us if you have questions about your specific rights.

19. Acknowledgment

By purchasing services from Perfect Speaking, you acknowledge that you have read, understood, and agree to this Refund Policy.